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Delivery Policy

Below is a summary of our delivery policy which has been compiled to simplify our delivery terms.

You can read our full terms and conditions by clicking here.

Delivery Time

All orders are processed and dispatched between Monday and Friday excluding bank and public holidays.

Orders placed before 14:00 will be dispatched same day on the delivery service of your choosing at checkout. 

Delivery Costs

All prices quoted for delivery are inclusive of VAT where applicable. 

Delivery costs are calculated using an algorithm based on your location, total order weight and quantities. 

Some areas of the UK are not eligible for free delivery. These areas include (but are not limited to):

  • Northern Ireland
  • Highlands & Islands
  • Parts of Scotland

Before you proceed to make payment - full details on the delivery cost (where applicable), delivery service and estimated date of arrival is given to you. 

Delivery Options

We are pleased to announce that we offer free delivery on most orders above £40.00. Please note the Free Delivery is an economy service and orders will not be shpiped on a Next Day Service. 

Customers can opt to pay for a premium delivery options including (but not limited to):

  • Next Day
  • Next Day (Timed)
  • Saturday

Some areas of the United Kingdom incur a remote area surcharge which will be quoted at checkout. 

Delivery Partners

Your order will be dispatched with one of our delivery partners including (but not limited to):

  • DPD
  • UK Mail
  • DHL
  • FedEx
  • Royal Mail
  • Parcelforce
  • Palletline

Your order weight and volume will determine which carrier will be used to fulfil your order.

We urge all customers to ensure that the shipping details you provide are correct and up to date. In some cases our carriers will send you a text message (If a mobile number is provided) with an estimated delivery date and time. This service is not offered to all customers as service availability varies area to area. 

SAFE AND SWIFT DELIVERY

We strive to delivery all of products swiftly. Our delivery partners are specifically chosen for their reliability and accuracy. We have developed a dispatch system that that optimises all the details in order to get your parcel to you swiftly and safely. When you place your order, you will receive your order confirmation. When your item has been dispatched you will receive a notification from the delivery company. They will then securely handle and deliver your parcel.

DELIVERY ATTEMPS

Our delivery companies, including DPD and DHL/UKMail, will attempt to deliver to your address. No doubt you’ll have made arrangements to accept delivery. If they are not able to deliver, further delivery attempts will be made. Following further attempts, If you have not given special instructions ( eg. leave in a safe place or with a neighbour) your package may either be returned to us or, when possible, sent to a pick-up shop for you to collect.

TRACKING AND GIVING INSTRUCTIONS

If you know that you are not going to be in, that’s okay. We know that life is busy! Why not use the tracking number to give the Delivery Company instructions to leave your package in a safe place on your property or with a neighbour? They may also have an option for you to change the delivery date. If you inform them at the soonest possible opportunity, they will be happy to get it right for you. We deliver the quality tools and equipment that you love, and we love to get it right. If you need any assistance our Lincolnshire-based Customer Care Team are ready to help you.

Damage & Shortages

Customers are encouraged to check their orders as soon as reasonably practicable and report any damage and/or shortages to us immediately. Where possible provide as much evidence including photographs to support your claim.