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Delivery Policy

Below is a summary of our delivery policy which has been compiled to simplify our delivery terms.

You can read our full terms and conditions by clicking here.

Delivery Time

All orders are processed and dispatched between Monday and Friday excluding bank and public holidays.

Orders placed before 14:00 will be dispatched same day on the delivery service of your choosing at checkout. 

Delivery Costs

All prices quoted for delivery are inclusive of VAT where applicable. 

Delivery costs are calculated using an algorithm based on your location, total order weight and quantities. 

Some areas of the UK are not eligible for free delivery. These areas include (but are not limited to):

  • Northern Ireland
  • Highlands & Islands
  • Parts of Scotland

Before you proceed to make payment - full details on the delivery cost (where applicable), delivery service and estimated date of arrival is given to you. 

Delivery Options

We are pleased to announce that we offer free delivery on most orders with no minimum spend requirement. Please note the Free Delivery is an economy service and orders will not be shpiped on a Next Day Service. 

Customers can opt to pay for a premium delivery options including (but not limited to):

  • Next Day
  • Next Day (Timed)
  • Saturday

Some areas of the United Kingdom incur a remote area surcharge which will be quoted at checkout. 

Delivery Partners

Your order will be dispatched with one of our delivery partners including (but not limited to):

  • DPD
  • UK Mail
  • DHL
  • FedEx
  • Royal Mail
  • Parcelforce
  • Palletline

Your order weight and volume will determine which carrier will be used to fulfil your order.

We urge all customers to ensure that the shipping details you provide are correct and up to date. In some cases our carriers will send you a text message (If a mobile number is provided) with an estimated delivery date and time. This service is not offered to all customers as service availability varies area to area. 

Failed Delivery

In the event of a failed delivery attempt, the carrier will leave a card instructing you how to rearrange delivery. An automatic redelivery attempt may be made but this is not guaranteed.

Failure to rearrange delivery within 5 working days or 3 unsuccessful delivery attempts will result in your order being returned to us.

Any order returned to us as undelivered will incur a charge of £15.00 which will be deducted from your refund.

Damage & Shortages

Customers are encouraged to check their orders as soon as reasonably practicable and report any damage and/or shortages to us immediately. Where possible provide as much evidence including photographs to support your claim.