Once your item has been shipped a VAT invoice will be emailed to you for your records.
Do you have a telephone number?
Yes - you can call us on +44 (0)1507 499198.
Can I collect my item?
Unfortunately we do not allow the collection or return of orders from our warehouse.
How can I track my order?
Once your item has been dispatched you will receive an confirmation email with the carrier and relevant tracking details.
Where is my stuff?
All items are shipped according to the delivery option selected at checkout. If your item has not arrived before the 1800 on the expected delivery date please contact us.
How can I cancel my order?
Please refer to our Return policy for details on how to return your order.
How can I make a complaint?
In the event that our level of service has not met with your expectations please contact us to see what we can do to resolve the issue.
Why are your prices so low?
We source, sell and support our own products in-house. We have no official distributors or agents and sell directly to you cutting out all the middle men.
In doing this we are able to save on unnecessary overheads and pass the savings directly onto yourself.
How can I make a suggestion?
No matter how big or small any suggestions that will help us provide a better level of service to our customers are welcome.
Please contact us with any suggestion you have.
I have not received any emails from you relating to my order?
If your order is successful we will send you an order confirmation email within a few minutes. This email will confirm your order details, delivery and invoice address, price and delivery option.
Please check your “Spam” or “Junk” folders in the event that the email has been identified as spam.
In the event that no message is found please contact us with all or as much of the following information:
Order Date / Time
Delivery address & Postcode
What carrier do you use?
Our carrier of choice is UK Mail with a fleet of 2,400 vehicles spanning 50 sites are able to provide overnight and timed delivery services in and around the UK.
UK Mail are also one of our preferred carriers for delivery in and around Europe.
We also support DHL, UPS, FedEx and Royal Mail where UK Mail are unable to meet the demand of our customers.
What are your opening hours?
As an online business we are open 24 hours a day, 7 days a week and 365 days a year (with the exception of the odd leap year).
Our customer service team will respond to your enquiries Monday to Friday between 0700 and 1900.
We are not able to respond to emails on Saturday and Sunday.
What methods of payment do you accept?
We want to make ordering through parkerbrand.co.uk as convenient as possible and through our payment partners WorldPay we are able to accept most major credit and debit cards (MasterCard, Visa, Maestro and Switch). We do not accept American Express.
We also accept PayPal and bank transfer on request.
What time is your cut off for next day delivery?
Our cut off time is detailed in our delivery policy. You can view the policy by clicking here