SHIPPING SUMMARY

All orders placed before 14:00 will be shipped same day (Monday to Friday) on a delivery service of your choosing.

• We offer free delivery on all orders over £50.
• We offer an express delivery option, but currently we do not offer a guaranteed Next Day service.
• Delivery to parts of the UK including Highlands and Islands will incur a delivery cost regardless of order value.
• Delivery time is quoted at checkout - based on time of placing the order and the delivery method choosen.
• We delivery to Europe including Italy, France, Spain and Germany from as little as £9.99.
• Delivery times vary depending on your delivery address but we have a map to give you a guide on how long. This is a guide only.
• We do not ship on bank holidays and Saturday delivery is a premium service which is offered but not given. 

EXCLUSIONS

Some delivery areas and postcodes are excluded from our shipping policy. This maybe due to weight restrictions with our carriers and/or lack of availability.
You will be notified shortly after your order should their be any issues with delivery to your address.

FREE DELIVERY

ABSOLUTELY FREE delivery for all orders over £50.00 in the UK except parts of Scotland, Highlands, Islands and Northern Ireland. We’ll dispatch you order the same day on the delivery service of your choice providing cleared payment is received before 14:00.

Delivery times are calculated and given at checkout dependant on your location – check the map above for estimated times. We deliver to Western Europe: Italy, France, Germany and Spain from as little as £9.99. Saturday delivery is a premium paid service where available.

DELIVERY PARTNERS

Ensuring your order is recieved promptly in the same condition in which it left is at the top of our agenda. That is why here at ParkerBrand we choose the best carriers available based on their reputation and proven track record with ourselves. Unfortunately in some instances things do go wrong... parcels are damaged or lost in transit. Whilst we share your frustration - we want to remind you that our customer care team are here to resolve these issues for you.

Our current partners are as follows:

• DPD (Home Delivery Operator of the Year at Motor Transport Awards 2018)
• DHL Parcel UK (Formerly UK Mail)
• Royal Mail
• Palletline (Pallet Deliveies) 

NOTIFICATIONS

Once your order is shipped you will receive a notification with an estimated date of your delivery. Over 90% of our customers will recieve an allocated 1 hour time slot for your delivery with in flight options to modify your shipment including:

• Nominating a neighbor to leave your parcel with.
• Confirming a safe place for your driver to leave the parcel (Garage, Shed, Porch...).
• Rearrange the Delivery for another day.
• Arrange for the parcel to be delivered to a local shop that is partnered with the carrier. 

In order to receive these notifications, it is important that correct mobile phone numbers and/or email addresses are given at checkout. 

BIG & BULKY ITEMS

We always aim to dispatch you orders with precision and speed; you’d never expect less from us.

To our regret, with large, bulky and heavy items such as our Generators, Water Pumps and our Lawnmower range we are not able to guarantee next day delivery. We shall certainly dispatch them immediately on a next day service but due to the nature of the consignment they may take just a little while longer.

We know that you want your item pronto and to be able to put it to use - and we want the same for you. So, be sure in the knowledge that our guys will process and dispatch your order super swiftly and dispatched on a next day delivery - we are simply not able to absolutely guarantee that it will be with you next day.

SAFE AND SWIFT DELIVERY

We strive to delivery all of products swiftly. Our delivery partners are specifically chosen for their reliability and accuracy. When your item has been dispatched you will receive a notification from the delivery company. Our delivery companies, including DPD and DHL/UKMail, will attempt to deliver to your address. No doubt you’ll have made arrangements to accept delivery. If they are not able to deliver, further delivery attempts will be made. Following further attempts, If you have not given special instructions ( eg. leave in a safe place or with a neighbour) your package may either be returned to us or, when possible, sent to a pick-up shop for you to collect.

TRACKING AND GIVING INSTRUCTIONS

Why not use the tracking number to give the Delivery Company instructions to leave your package in a safe place on your property or with a neighbour? This can be easily done from the delivery Companies app or website.