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For peace of mind, 30 days return policy
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Replacement Lance Section-B suitable for the following products:
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All orders placed before 14:00 will be shipped same day (Monday to Friday) on a delivery service of your choosing.
Some delivery areas and postcodes are excluded from our shipping policy. This maybe due to weight restrictions with our carriers and/or lack of availability.
You will be notified shortly after your order should their be any issues with delivery to your address.
ABSOLUTELY FREE delivery for all orders over £50.00 in the UK except parts of Scotland, Highlands, Islands and Northern Ireland. We’ll dispatch you order the same day on the delivery service of your choice providing cleared payment is received before 14:00.
Delivery times are calculated and given at checkout dependant on your location – check the map above for estimated times. We deliver to Western Europe: Italy, France, Germany and Spain from as little as £9.99. Saturday delivery is a premium paid service where available.
Ensuring your order is recieved promptly in the same condition in which it left is at the top of our agenda. That is why here at ParkerBrand we choose the best carriers available based on their reputation and proven track record with ourselves. Unfortunately in some instances things do go wrong... parcels are damaged or lost in transit. Whilst we share your frustration - we want to remind you that our customer care team are here to resolve these issues for you.
Our current partners are as follows:
Once your order is shipped you will receive a notification with an estimated date of your delivery. Over 90% of our customers will recieve an allocated 1 hour time slot for your delivery with in flight options to modify your shipment including:
In order to receive these notifications, it is important that correct mobile phone numbers and/or email addresses are given at checkout.
We always aim to dispatch you orders with precision and speed; you’d never expect less from us.
To our regret, with large, bulky and heavy items such as our Generators, Water Pumps and our Lawnmower range we are not able to guarantee next day delivery. We shall certainly dispatch them immediately on a next day service but due to the nature of the consignment they may take just a little while longer.
We know that you want your item pronto and to be able to put it to use - and we want the same for you. So, be sure in the knowledge that our guys will process and dispatch your order super swiftly and dispatched on a next day delivery - we are simply not able to absolutely guarantee that it will be with you next day.
We strive to delivery all of products swiftly. Our delivery partners are specifically chosen for their reliability and accuracy. When your item has been dispatched you will receive a notification from the delivery company. Our delivery companies, including DPD and DHL/UKMail, will attempt to deliver to your address. No doubt you’ll have made arrangements to accept delivery. If they are not able to deliver, further delivery attempts will be made. Following further attempts, If you have not given special instructions ( eg. leave in a safe place or with a neighbour) your package may either be returned to us or, when possible, sent to a pick-up shop for you to collect.
TRACKING AND GIVING INSTRUCTIONS
Why not use the tracking number to give the Delivery Company instructions to leave your package in a safe place on your property or with a neighbour? This can be easily done from the delivery Companies app or website.
PARKERBRAND WARRANTY – HOW ARE YOU COVERED?
We keep an accurate record of your purchase and the warranty associated with it – we’re keen to resolve any issues that may arise with the professionalism that you would expect of ParkerBrand.
While we invest a great deal of time designing tools that are robust and made to a high standard, like all machines, at times they do fail and we like to make things straight forward and easy for you to understand.
For your reassurance we want you to know all of our practices are in line with Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 as well as the Consumer Rights Act 2015. Beyond that we work closely with UK Trading Standards to ensure our policies are fully compliant with local legislation.
Our two-year warranty was established so that you can really have faith in your purchase and by extension, us, as an established reputable manufacturer and seller of domestic tools and machinery.
We want you to be sure that if there is a problem you can speak to a UK-based team that will evaluate the problem and ascertain what can be done to get things resolved for you.
We are not able to extend this warranty to wear and tear parts. In order for this to be clear we have taken some examples from popular machines for easy reference. These include but are not limited to:
Two Stroke Garden Tools (including Brush Cutter, Multi Function Garden Tool, Earth Auger, Chainsaw)
Four Stroke Engine Powered Machinery (Including Pressure Washers, Generators, Water Pumps)
Every effort is made to work pro-actively to provide a solution. When parts such as those given above are required to be purchased, we work hard to ensure that a stock is maintained in order to make them available to you via the product pages on the website. We will direct you to the link if your enquiry is by email or send it on if we speak by phone.
If they are not listed under spare parts, we may still be able to help and we shall endeavour to do so. Please do not hesitate to contact us should you need to discuss any aspect of your warranty. We are happy to do so.
Our warranty does not cover the damage incurred to a product during use. Examples include the product becoming damaged while in use and also being used incorrectly or against manufacturer recommendations.
We do however take great pride in our high level of customer care and will happily do what we can do assist you in getting up and running once more.
WHAT HAPPENS IF THERE IS A FAULT WITH YOUR MACHINE?
LET US KNOW
Call one of our team or send us an email. We may ask for further information to understand the issue – this will be assessed by a member of the technical team
We may be able to solve the issue with some advice or by sending you a part.
PICK UP and DROP OFF
It may be that we need to get the item back for a repair or exchange. We try very hard to make this as hassle free as possible. In some cases we send you a pre-paid returns label so that you can return the item at no cost to yourself.
If the issue has occurred in the first 30 days we will of course be able to recover your item and aside from a repair or replacement. However, there is a refund option at this point if the fault is evident upon return.
Our design team put a lot of thought and energy into our products to make sure that you have a tool or machine that is reliable and works perfectly, just as it should. If there is a fault, we work hard to ensure we get things resolved as speedily as possible.
We need to make it clear that unless otherwise stated, given or implied we do not offer any warranty to products that are being used for hire or reward (Commercial Use).
ASSURED RESPONSE FROM A UK TEAM
We have a dedicated team at our Headquarters here in Louth Lincolnshire who are customer focussed and will always be happy to find the best solution for you. We do not expect you to have any issue at all of course, our machines are fully quality tested and assured which is no less than you’d expect from a company with a rising reputation for quality tools at a very favourable price-point. That’s a strong point, price, as we are sure you agree, but just as important is after sales service and a timely response if things aren’t quite as they should be. You can rely on ParkerBrand to respond when you need us.