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Privacy Policy

Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Parker Products Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Parker Products Limited' or ‘ParkerBrand’ or 'us' or 'we' refers to the owner of the website whose registered office is [address]. Our company registration number is [company registration number and place of registration]. The term 'you' refers to the user or viewer of our website.

1. Registered Office Details

1.1    Parker Products Limited is a company registered in England and Wales with company number 08767961. Registered Office: Richmond Park, Richmond Road, Louth, LN11 0FU

2. Interpretation

2.1    Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession

2.2    Contract means the legally-binding agreement between you and us for the supply of Goods

2.3    Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order

2.4    Order means the Customer’s order for the Goods from the Supplier as submitted following the step by step process set out on the Website

2.5    Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website

2.6    Website means our website www.parkerbrand.co.uk on which the Goods are advertised.

3. Goods

3.1    The description of Goods is as set out in the Website, catalogues, brochures or any other form of advertising. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.  

3.2    All goods which appear on the Website are subject to availability.

3.3    We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

4. Contact Details

4.1    Should you have and questions or queries of if you need to complain or get in touch with us with regard to this website, you can contact us at the address given in section 1 or  via email info@parkerbrand.co.uk.

5. Your contract with us

5.1    So that our order can be accepted we need to receive full payment for goods.  Once you have made payment for the price of the goods, this is then regarded as an offer from you to purchase goods from us.  This is then accepted by us upon despatch of the goods.  At this point, a legal contract will exist between us.

6. Your acknowledgement of order:

So that we can process your order we will need your email address.  We will then contact you by email to confirm that we have your order.  At the same time we will confirm all order details.  Note that this email does not form a contract between us.

7. Rights of ownership

The copyright of this website belongs to ParkerBrand.  You may not use this website or its contents or copy or store them other than when for your own personal use; you may not use for commercial purposes unless you have our express permission.  At the same time, you are not allowed to re-post, distribute or modify any part of this website or any of its contents for any purpose at all.

8. Content accuracy

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. When we prepared our website we took care to make sure that all content, including prices, are correct at the time.  We have also taken care to describe our products carefully and in precise detail.  We will process orders when there are no errors in the descriptions and when prices are as shown on the website.  Such things as sizes, capacity, weights, dimensions etc. are approximate.  Prices on our website can be displayed with or without VAT.

9. Computer damage

We do all possible to make sure that our website is free of all defects and any viruses.  Even so, we cannot guarantee that when you use this website it will not damage your computer in any way.  It is up to you to make sure that you have suitable equipment to access the website.  Unless negligence is on our part, we cannot be held liable to anyone for any damage or loss that may occur to your computer or associated equipment when you access our website.

10. Availability

When you place an order with us, it is subject to availability and acceptance by us.  If the goods are not available then we will let you know by email.  You will then be able to cancel your order or wait until the products are back in stock.

11. Errors when placing an order

When you place an order with us, you can correct and amend any errors until you submit it to us for processing.

12. Prices and Payment

12.1 The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the order or such other price as we may agree in writing.

12.2 Prices and charges include VAT at the rate applicable at the time of the Order.

12.3 Prices are subject to change without notice.

13. Terms of payment

Once your order is received by us, we will take payment from the card given i.e. either your debit or credit card.  We cannot accept any liability if delivery of your order is delayed due to you not providing us with the correct card details.  If we are unable to take payment then we will not be able to process your order and may have to hold back any further deliveries.  Note:   this does not affect any rights that we have in any other regard.

  1. Risk and Title

13.1 Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you or your nominated deliver address / agent.

13.2 You do not own the Goods until we have received payment in full.

13.3 We can choose, by notice to cancel any delivery and end any to use the Goods still owned by you, in which case you must return them or allow us to collect them.

14. Delivery

14.1 Delivery may cost extra and we cannot always guarantee being able to deliver to all locations.

14.2 Goods will be delivered to the address shown on your order, so it must be accurate.  We are not liable for loss or damage for goods once they have been delivered in accordance with your instructions (unless we are negligent).  Goods should be delivered by the date quoted although this date is not guaranteed.  This should be within 30 days from date of order.  If delivery is delayed we will let you know and agree an alternative date or offer a full refund.

14.3 Your order may incur a surcharge where an inaccurate or incomplete delivery address has resulted in the order being delivered to the wrong delivery depot.

14.4 Once you accept delivery of your order, you will become the owner.  They will therefore be held at your own risk and we cannot be held liable for any damage or loss.

14.5 We offer free delivery on all orders but next day delivery is a premium service which must be paid for. All delivery services that we offer are shown to the customer at checkout. 

14.6 Should the carrier not be able to deliver your order within 7 days the goods will be returned to us and we reserve the right to deduct any costs incurred from your refund.

14.7 Items returned to ourselves will automatically be refunded to your payment method within seven working days.

14.8 We reserve the right to deduct any costs incurred in returning your order when the delivery is refused.

14.9 Goods must be inspected within 2 working days of delivery and any damage or shortages must be reported to us immediately. Claims for damaged or shortages may not be granted if not received within 2 working days..

15. Ownership and Risk

Once you accept delivery of the goods, all risk of loss or damage passes to you.  If you are using your own courier then the risk is yours as soon as your courier takes collection.  Ownership of the goods only passes to you once delivered.

16. Cancellation & Returns

13.1 In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the right to cancel your order within 14 days of delivery (apart from goods made specifically to order). ParkerBrand has increased this period of 14 days to 30 days.  You do not need to tell us why you are cancelling and there will not be any penalties imposed.  Goods should be returned to us at your cost and will be your responsibility until we have accepted receipt of them.  These Regulations do not apply to business transactions.  If a business order is cancelled we may add a 20% fee to cover handling and return delivery.

13.2 If you wish to cancel your order, you should notify us in writing by letter or email.

13.3 If you have ordered bespoke made-to-order goods, they cannot be cancelled.

13.4 If you receive the goods and then decide to cancel your order, you should return them to us at your cost and risk.  If you cancel after we have sent the goods for delivery, upon receipt you should not unpack them but send them back to us at your cost and risk as soon as you can.

13.5 Your goods must be returned using a carrier of your choice. We recommend using a service where a proof of delivery can be obtained and the shipment can be sufficiently insured for any loss or damage.

13.6 Once you notify us in writing that you are cancelling your order and we have received the goods back safely, we will refund the method of payment within 14 days.

13.7 A deduction may be made from your account due to any loss in value related to the goods supplied to you i.e. you have handled unnecessarily by using and then trying to cancel.

13.8 All goods returned to us, whether damaged, faulty or unwanted) must be sent back in original condition with all parts included and manuals etc.  Original package should be used and if you no longer want the item, returning unopened is preferred.  We may refuse a refund or charge a fee if items are returned damaged or without original packaging and manuals/accessories etc.

14. When we cancel

14.1 We may decide to not process or accept your order if the following occurs:

14.1.1   We do not have sufficient stock.

14.1.2   We do not deliver to your area.

14.1.3   Your goods were ordered at the wrong price due to an error in pricing details received from our suppliers.

14.2 If we are unable to process your order due to any of the above, we will advise you by email and re-credit your account via credit or debit card within 14 days.

15. Problem with goods

15.1 Should you have any queries with regard to your goods, please contact us by email or phone quoting your order / invoice number. This can be found on your sales receipt which would have been sent to you via email.

15.2 Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date of purchase, after which you can't demand a full refund in the first instance, but you still have the right to a repair or replacement.

15.3 You must contact us quoting your order reference number to arrange collection / return of the item. For any alterantive return arrangement you must notify us in writing outlining the reasons so we can agree an alternative method.

15.4 All items returned are tested and checked under video surveillance where possible. Items found not to be defective or damaged due to misuse will not be refunded. You will be given the choice of either having goods returned to yourself or repaired. You will be given a written quotation on both options. In the event that a solution cannot be agreed your goods will be destroyed.

15.5 If an item returned is not fit for resale then a deduction may be made to any refund. 

15.6 We have a legal duty to supply you with goods that conform to this contract and comply with the Consumer Rights Act 2015.

15.7 If you exercise your rights to reject goods which are not in accordance with the Consumer Rights Act 2015 then you should return them as instructed in 15.3.

15.8 In order for our extended warranty to apply, the item must have been maintained totally in line with the schedule. Our Warranty Page gives more details.

15.9 No item unless otherwise advertised is warranted for commercial use. If the item is deemed to have been used commercially or in excess of what we would deem domestic use then we reserve the right to refuse repair under warranty.

15.10 Our warranty does not cover any wear & tear parts such as (but not limited to):

  • Spark plugs, Carburettors, air filters & fuel filters
  • Saw chains, bars, files & chain catchers.
  • Pull starter assembles including handles, rope and recoil mechanisms.
  • Spool heads & cutting blades

16. Liability

16.1 If you do not receive ordered goods within 30 days and decide to cancel as a result, rather than re-arrange delivery, you will receive a full refund from us.

16.2 Liability cannot be accepted if we are unable to comply with these Terms due to anything done by you, something you fail to do or events beyond our control.

16.3 We are unable to accept liability for losses incurred by your business such as loss of data, profits, revenue or any loss of trading.

16.4 You should comply with all regulations and legislation along with obtaining import or customs permits when purchasing goods from us.  Importation or exportation may be prohibited due to certain laws hence we accept no liability with regard to this.

16.5 Nothing contained within these Terms & Conditions limits your rights as a consumer under applicable law or statutory rights nor limits our liability with regard to death or injury as a result of our negligence. You have rights as a consumer including those covered by the Consumer Rights Act 2015 relating to faulty goods or those described incorrectly.

17. Notices

Unless stated, any notices from you to us should be written and sent to us.  Notices from us will be displayed on this website as required.

18. Changes to Legal Notices

We have the right to amend or change these Terms & Conditions so you should check them often.

19. Jurisdiction, law and language

The content on this website and any contract resulting from use of this website is governed by English Law.  Parties to contracts agree to abide by the rules and jurisdiction of the courts of England & Wales, with all contracts being in English.

20. Invalidity

If for any reason any section of these Terms becomes unenforceable, the other parts of these Terms will not be affected. This includes any provision under which we exclude liability towards you.

21. Privacy

You agree to the terms of our Privacy Policy.

22. Third party rights

No part of these Terms confers or provides any rights to any 3rd party.