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This privacy policy sets out how uses and protects any information that you give when you use this website. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Richmond Park Richmond Road Louth, Lincolnshire LN11 0FU.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Personal Data Consent

We utilise Google for a diverse range of marketing services. They include Google Search which places our adverts within search results; Google Display Network which makes advertising space on third party websites available to us ; and Google Remarketing which places ParkerBrand adverts on third party websites following a user having visited the ParkerBrand website.

These services use cookies and, in some instances, information held in your Google account if you have one so that that they can then build a profile about you in order to provide you with personalised and non-personalised advertising. Please find the following link for you to understand further how Google will use you personal data;

We may also share your personal data with courier companies, if required, in order to facilitate expedite accurately and effectively as well as and deliver to your given address. Beyond the limited scope of this requirement not further information will be shared. You can see how our third party delivery partners use your data here:

How We Use Your Personal Data

  1. To process orders and provide agreed goods and services to you
  2. In order to maintain our relationship with you whilst you are a customer;
  3. For invoicing, processing payments, account set up and maintenance;
  4. To communicate with you, including to respond to information requests and enquiries submitted and/or to obtain your feedback on our products and services;
  5. For record keeping, statistical analysis and internal reporting
  6. To notify you about changes to our products and services;
  7. To monitor the quality of our products and services;
  8. For logistical purposes, including to ensure timely delivery as stated upon ordering
  9. For warranty purposes or to investigate any complaint you make about our products or services
  10. To provide evidence in any dispute or anticipated dispute between you and ParkerBrand
  11. To customise various aspects of our Websites to improve your experience as a customer
  12. As considered necessary to support the operation of our website and services

Data Removal Request

We will remove your date from our systems as per Art. 17 GDPR (“right to be forgotten”)

As per point 9 above we retain your basic data for warranty purposes.  This is so that we can retrieve your order on our systems in order to deliver our warranty policy effectively. Should you wish us to remove and destroy this data held by us we shall do upon written request. Please do contact us by email at : [email protected]

You are very welcome to use the following template in order to request the removal of your date from our website.  We do regret however, that thereafter we are unable to offer warranty on your product. 

Data Removal Request Template

Dear ParkerBrand,

I am hereby requesting immediate erasure of personal data concerning me according to Article 17 GDPR held by ParkerBrand (Parker Products Limited).  This must include my:

  • Name and Address
  • Email
  • Telephone number
  • Date of Birth
  • Bank or financial details of ANY description

As laid down in Article 12(3) GDPR, please confirm the erasure to me without undue delay and in any event within one month of receipt of my request. If you do not answer my request within the stated period, I am reserving the right to take legal action against you and to lodge a complaint with the responsible supervisory authority.

Thank you in advance for your help in this matter,