Need a part? Getting what you need has now been made even simpler and straightforward for you. We always listen carefully to feedback from the Customer Care Team; they told us that in the past specific parts had not always been easy to find.
We’re here to make life easy for you and so we’ve responded to the feedback in a practical and straightforward way, with a dedicated section for spare parts.
How to Find Your Spare Part: As Easy As One, Two, Three!
Our on-line parts store has been revitalised and streamlined for ease of ordering. We now have a dedicated spares section of the site; you simply need to quickly check the drop-down list and find your machine. Click your selected model number (e.g. PGCB-5200) and the list is right there in front of you. Simple, straightforward and easy to use, as easy as one, two, three:
Step 1

Go to the red box (with a white triangle) at the left hand corner of the search bar. You'll see a drop down menu.
Step 2

On the drop down menu simply click on spare parts.
Step 3

You will then see a list of all the machines by their code which will be clearly written on your product and/or manual. Select the code for your product (known as an SKU) and this will bring you to a drop down list of all the spare parts available for your product, as below.

Our Responsibility to You
We are a responsible supplier of machinery and tools for domestic use. We care about our customers and we care about the longevity of our machines. One of the ways that we clearly demonstrate this is by way of the fact that we maintain a stock of a broad range of parts for our machines. Many of new customers are very surprised, having previously bought from companies that do no such thing.
We embrace the direct opposite of that approach. We consider it our duty to help you to maintain your machines and keep them in tip top condition or supply you with the parts that may have been lost or worn.
Payment and Delivery
You can order your part like anything else on the ParkerBrand website; pop it in your basket, drop your details and pay with your card or PayPal. You’ll see a range of delivery options, simply choose what suits you. We'll dispatch with our usual efficiency
Part Required not Listed?
We stock as broad a range of spare parts as we can. It is not possible to stock every single part of your product as a spare. If the part is not there, we may still be able to help you. You can contact our tech team at [email protected] or on 01507 499198. However, there is some essential information required by the team :
- Your order number and/or delivery address details
The team will then be able to raise a case again your order and will require images of the spare that you need (if damaged) and an image of where on your machine the the spares is required. You will receive a request to send these and you can attach them to a case.
Attaching Images To Your Case

- Open the case and then type your message to our team

2. Select the pictures from your PC or phone image library

3. Images are added below your message. The simply press add note.

4. All sorted - they have been added to the case and the team will be back with you, to let you know if we can supply the part. We shall always do our best.